The Staff & Training Competency article provides an overview of Staff and Training concepts and details each of the five Staff and Training maturity levels from Initial to Optimizing (100 through to…

Overview of the Concepts [tl;dr] Implementing new technology solutions requires enabling the business to use and support them. Involving end users in development conversations and training them on usage of…

Org-wide communication supports employees’ understanding of the organization, sharing timely updates, creating the company culture, driving employee engagement, sending crisis communications, and creating opportunities for discussion, innovation, and feedback. Relying…

Since the advent of email, the most common way most organizations have shared news and updates to the entire organization at once has been through emails to a org-wide distribution…

Overview of the Concepts [tl;dr] The People and Communities competency is focused on ensuring people have the information they need, can discover valuable conversations, ask questions, knowledge share, and loop…

What is so different about a SharePoint champions group than a site owner’s group? It depends on your organization. Some companies may have a different level of expectations for site…

Many organizations have a small team supporting all aspects of their environment from break/fix through development of new solutions. There is not enough time in the day to add crucial…