In August, my apartment unexpectedly went under construction two weeks before my lease renewal. As the jackhammers arrived outside my windows with a promise to stay for the next two…
Nielsen Norman Group usability principles, “Create” is a better navigation label than “Build” because it aligns with users’ existing mental models, reduces ambiguity, provides clearer information scent, and describes a…
For years, m365.cloud.microsoft served a simple but critical role as the central place to start the workday. Users could orient themselves on recent activity across files, regardless of storage location…
It is another one of those moments, brought to us by Netflix, where a docuseries takes over the cultural zeitgeist. It seems like every water cooler conversation and internet meme…
The Microsoft 365 Community and MVP program relies on open-source contributions that are unpaid and done in our spare time on top of work and life responsibilities. Like other volunteer-driven…
We’ve all heard it before: “I didn’t mean to upset you.” When your heart was genuinely in the right place it’s only normal to feel defensive as a first reaction.…
When I talk about user experience (UX), I emphasize empathy, clarity, and connection. Those aren’t just design principles… they’re human principles I deeply believe in. Before my career in tech,…
I have a lot to say about this from a user experience perspective and spoiler…. it isn’t very positive 😥 While I love Microsoft’s continual commitment to iterative improvement, here…
Emily Mancini 