User experience (UX) is growing in public awareness as we are surrounded by technology in all areas of our life. I am one smart appliance away from a full on…

In the beginning of quarantine, David Warner, Hugo Bernier, April Dunnam and I got together to think of some ways the community could connect virtually while socially distancing. We started…

The Staff & Training Competency article provides an overview of Staff and Training concepts and details each of the five Staff and Training maturity levels from Initial to Optimizing (100 through to…

Overview of the Concepts [tl;dr] Implementing new technology solutions requires enabling the business to use and support them. Involving end users in development conversations and training them on usage of…

Org-wide communication supports employees’ understanding of the organization, sharing timely updates, creating the company culture, driving employee engagement, sending crisis communications, and creating opportunities for discussion, innovation, and feedback. Relying…

Since the advent of email, the most common way most organizations have shared news and updates to the entire organization at once has been through emails to a org-wide distribution…

Overview of the Concepts [tl;dr] The People and Communities competency is focused on ensuring people have the information they need, can discover valuable conversations, ask questions, knowledge share, and loop…