Overview of the Concepts [tl;dr]
Implementing new technology solutions requires enabling the business to use and support them. Involving end users in development conversations and training them on usage of the solutions ensures an organizational understanding of why and how these solutions advance their own needs as well as the needs of the business. Structuring the system support staff to take a consultative approach with the business through repeatable business processes enables long-term collaboration to identify and focus on the most impactful solutions for the business. Creating a steering committee ensures a high-level strategic approach to developing solutions that can prioritize requests from across the business to better align with company goals. This steering committee will also be the primary audience for sharing success stories and knowledge to showcase the returns on investment.
Definition of this competency
The Staff and Training competency focuses on who will be sustaining the system and how they will engage the business and empower the end users to use the solutions. The organization is focused on developing its people, processes, and therefore its capabilities by implementing quality practices. Note: In this article, we refer to IT as the primarily responsible department for the solutions. In your organization this might be a different group, so feel free to mentally substitute, as appropriate. Not all Microsoft 365 roll outs are IT-driven.