In usability, function should come before AI flair
When a product pushes AI or new interaction models before it gets the basics right, usability suffers. There is a consistent pattern in recent updates by Microsoft of elevating AI…
Tag: artificial-intelligence
Is it really social permission or should it be product restraint?
This is where the Microsoft leadership narrative deeply concerns me. Satya Nadella shared concerns about AI potentially losing its “social permission” if it doesn’t deliver broad societal value while we…
OneDrive and Microsoft 365 Copilot Search isn’t ready to replace the workday start experience: How Microsoft is putting AI before the most common user needs
For years, m365.cloud.microsoft served a simple but critical role as the central place to start the workday. Users could orient themselves on recent activity across files, regardless of storage location…
🚨SharePoint Document Library UI update: Why it misses the mark 👎
I have a lot to say about this from a user experience perspective and spoiler…. it isn’t very positive 😥 While I love Microsoft’s continual commitment to iterative improvement, here…
From the printing press to JMail: Making information more accessible through familiar interfaces
(Alternate title: how I’ve spent my weekend) Just as the printing press democratized access to knowledge by making books widely available, modern UX principles remind us that information isn’t truly…
Gatekeeping by Comment: How to be helpful in technical discussions (without flexing)
In tech communities, how we respond matters just as much as what we know. This post explores how certain types of replies, even well-intentioned ones, can unintentionally shut down dialogue.…
Emily Mancini 